Frequently Asked Questions
Which types of products does your company offer?
In addition to vibrators, dildos, lubricants, condoms, we also carry a wide range of other intimacy and pleasure products to help you improve your sexual wellness.
Which product is best for me? How do I decide which product is best for me?
It can be overwhelming when you're trying to choose the best product to fit your specific needs. We welcome you to contact our customer service team at support@24-Luxe.com if you are unsure of which product would be most suitable for you. We are always happy to help you with any questions you may have.
What is your shipping policy?
Currently, we ship to all 50 states. However, expedited shipping options are required for Hawaii, Alaska, and Puerto Rico. At the time of checkout, you will be presented with the cost of shipping after entering your shipping address. Please visit 24LuXe Shipping Policy to learn more about our shipping policy.
What is the delivery time for my order?
Orders are processed in 1 to 2 business days, and the majority of orders are shipped in this time frame. Orders placed with standard shipping should arrive within 4-8 business days. You can also choose express shipping for an additional shipping fee, which will allow your order to reach you within 2-5 business days.
Are you able to ship internationally?
At the moment, we are only able to ship within the United States. It is our intention, however, to expand our services worldwide as soon as possible. We will inform our customers via our website, newsletter, and social media when we start international shipping. Please visit 24LuXe Shipping Policy to learn more about our shipping policy.
Is it possible to ship packages in a discreet manner?
Our products are all shipped discreetly, and we offer a discreet shipping service on all of them. You will receive your order in plain packaging, with no mention of our store or the contents of the package on the outside of the package.
Can I return or exchange my item if I am not satisfied with it?
The intimate nature of our products makes it impossible to accept product returns or exchanges due to their intimate nature. It is not possible for us to cancel and refund orders once they have been processed and we have sent them to you. Please visit 24LuXe Return Policy to learn more about our return policy.
How safe is it to purchase products from your store?
Purchasing products from our store is a safe and secure process. It is of utmost importance to us that your personal and financial information is safe and secure, which is why we use secure payment methods to protect your personal information. In addition, we are a certified Trusted Site, and our payment gateways are Authorize.net, PCI-compliant, and we use SSL encryption.
Your online transaction on our website is secure with the highest levels of transaction security currently available on the Internet. We use the best available technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on website are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Can I get an extended warranty for my product?
There are a number of our products that come with extended warranties that are covered by the manufacturer. In the event that a customer receives a defective item outside the seven day return policy period, we will direct them to the appropriate vendor. Please contact Customer Support if you need assistance with submitting a warranty claim with the manufacturer by sending an email to support@24-Luxe.com
Is my personal information safe with you?
Are you offering any discounts or promotions at the moment?
There are regularly discounts and promotions available on our website, so please keep an eye out for them. Follow us on social media for the latest deals and subscribe to our newsletter to stay up to date on the latest offers.
Do you provide educational resources or information about sexual health and wellness to your customers?
Education is a very important part of sexual wellness, and we believe that it plays a very important role. It is our goal to provide a variety of educational resources on our website and in our newsletter, including articles, illustrations, and other resources related to topics such as sexual health, pleasure, and intimacy. Also, we have a team of customer service representatives who are available at support@24-Luxe.com to answer any questions that you may have about our products or about sexual wellness in general.
Do you restock sold-out items on a regular basis?
The exact restock date varies based on the availability of the product.
Whenever restocked products are available, they are updated on our website as soon as they become available.